Return Policy

At HONG KONG KHILET INTERNATIONAL TRADING CO., LIMITED, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in the original packaging with all accessories and documentation.
  • Show no signs of wear, damage, or alteration.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been worn or damaged after delivery.
  • Customized or personalized products.
  • Items returned without prior authorization.

Return Process

To initiate a return, please contact our customer support team with:

  • Your order number
  • The reason for the return
  • Photos or videos (if the item is damaged or defective)

Once your request is approved, we will provide return instructions.

Please do not send products back without contacting us first.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include clear photos or videos showing the issue. After verification, we will arrange a replacement or refund as appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please note that processing times may vary depending on your payment provider.

Return Shipping

  • If the return is due to our error (wrong item or defective product), we will cover the return shipping cost.
  • If the return is due to a change of mind or other personal reasons, the customer is responsible for the return shipping costs.

Original shipping charges (if applicable) are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.

Contact Us

If you have any questions about our Return Policy, please contact our customer support team. We will respond as quickly as possible and do our best to resolve your concerns.